Terms of use

These terms govern access to answertrack.io and the AnswerTrack product. By creating an account or using the service you agree to them.

The service

AnswerTrack tracks how AI engines answer prompts you configure, and reports mentions, citations, share of voice, sentiment and related metrics. Features depend on the plan you subscribe to. We may change features as the product evolves; material reductions to a paid plan will be communicated where practical.

Accounts and trials

• You must provide accurate account information and keep credentials secure.
• New paid plans may include a 7-day trial that requires a payment method. Unless canceled before the trial ends, billing continues on the chosen plan.
• You are responsible for activity under your workspace, including invites you send.

Acceptable use

• Do not abuse the service, attempt to bypass plan limits, scrape other customers' data, or disrupt the platform.
• Do not use AnswerTrack to violate laws, third-party terms of the AI engines we query, or others' intellectual property.
• Prompt content and brands you track must be ones you are authorized to monitor.

Your data

You retain rights to the brands, prompts and content you submit. You grant us a license to process that data to operate the service. AI answers we store for your runs are part of your workspace data. Our Privacy policy describes how personal data is handled.

Billing

Paid plans renew until canceled. Fees are charged in USD via our payment provider. Taxes may apply. No refunds for partial periods except where required by law or explicitly offered by us.

Disclaimer and liability

The service is provided "as is." AI engines change frequently; scores and answers can vary between runs and may be incomplete. To the maximum extent permitted by law we are not liable for indirect, incidental or consequential damages, or for lost profits arising from use of the service. Our aggregate liability for a claim is limited to the fees you paid us in the three months before the claim.

Termination

You may cancel at any time. We may suspend or terminate accounts that violate these terms or create risk to the service or other users.

Contact

Questions about these terms: @answertrack on X.