answertrack

Legal

Privacy policy

Last updated 22 September 2026

AnswerTrack ("we", "us") operates answertrack.io. This policy explains what we collect when you use the site and the product, and how we use it.

What we collect

  • Account data: email address, name if you provide one, and authentication records from our auth provider.
  • Billing data: handled by our payment provider (Polar). We do not store full card numbers.
  • Workspace data: brands, domains, competitors, prompts, countries, engines, and the AI answers, mentions, citations and scores we store for your tracking runs.
  • Usage data: product events needed to run the service (for example run status, feature usage) and standard server logs (IP, user agent, timestamps).
  • Marketing site data: if you run a free first score from the homepage, the domain you submit and the generated score artifacts for that check.

How we use it

  • To provide AI visibility tracking, scoring, reports and support.
  • To bill for the plan you choose and manage trials.
  • To keep the service secure, debug failures and prevent abuse.
  • To improve the product using aggregated, non-identifying patterns where possible.

Processors

We use infrastructure and vendors to run AnswerTrack (hosting, database, auth, payments, email, and third-party AI / research APIs that fetch answers and page content for your prompts). They process data only to provide those services to us.

Retention

We keep account and workspace data while your account is active. After cancellation or deletion requests we delete or anonymize personal data within a reasonable period, except where we must retain records for legal, tax or security reasons. Verbatim AI answers and run history follow your workspace retention while the account is active.

Your choices

  • Access or update account details from the product settings where available.
  • Request deletion of your account and associated personal data by contacting us.
  • Cancel a trial or subscription from the billing portal linked in the product.

Contact

Questions about privacy: reach us via @answertrack on X or the contact options listed on answertrack.io.